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Prym Health FAQ

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Prym CBD

Cannabidiol (CBD) is one of over 60 active chemical compounds (or ‘cannabinoids’) in the marijuana plant. It’s usually the second-most abundant cannabinoid, behind THC. 

No, all the products we product contain less than 0.2% THC, the component which causes the high. At this percentage, it is extremely unlikely to cause a high no matter how much CBD you take.

Laws and regulations are constantly changing, but for now it is legal in the UK as long as it is being sold as a food supplement.

Yes, all the products that we produce are manufactured in a safe and secure environment and thoroughly tested of its quality. However, if you are taking prescribed medication, we would recommend consulting your doctor before taking CBD. 

That’s easy, you can view our in-depth CBD guide here. If you still need any information, you can contact us through our Facebook, Instagram or contact us page.

Prym Nutrition

Yes, of course. Prym Nutrition supplements have been designed to be used in combination with one another to help you achieve your daily needs and personal health goals. 

We take great pride in delivering supplements and products that are as safe and effective as they are enjoyable to consume. We have implemented rigorous standards with our manufacturing partners and regularly test our supplements to ensure the highest quality is maintained. 

You can take the supplements at any time of the day. They are best ingested with food, although this is not necessary. The most important things to remember is to take your supplements daily, as nutritional health transformations occur over time. 

We do not recommend exceeding the recommended serving size. Each product was formulated by our nutritional experts to deliver an effective dose of active ingredients that address daily needs and promote optimum health benefits.

It is best to store your supplements in a cool, dry place at room temperature. It is also important to keep them away from direct sunlight and other heat sources as the gummies can melt.

Delivery

For convenience, we offer a number of delivery options. Please check out our dedicated delivery page for more information.

The deliver time for your order is dependent on the chosen delivery method. If the expected delivery date has passed and you have still not received your order, please us the contact us and we will be happy to help.

It depends on your chosen delivery method, but we use Royal Mail or DPD.

Please contact us as soon as possible if you cannot receive your parcel at this address. We cannot guarantee that we will be able to intercept delivery before the first attempt is made, but we will do our best to help. Please note that we will not be liable if the incorrect delivery address is entered.

Unfortunately, we are unable to deliver to these addresses.

Returns

Our full return policy can be found here.

Please contact as soon as possible using our contact form or email us on info@prodox.co.uk quoting your order number to arrange a return. Once the goods have been returned to us, we will test and inspect the item(s). If the fault is agreed, we will issue a full refund.

Yes, as long as the orders are still within the returns period.

Once a return is delivered to us and accepted, we will issue a refund within 5 working days. Please note that there can be further delays in receiving your refund which are due to your card provider.

Unless your order is faulty, shipping costs are not refunded.

Other

Simply click the ‘Login/Register’ button in the top right corner. Please ensure you have filled out the form correctly and you have taken note of the email address and password entered. Once created, you can view your current order, past orders, request returns and much more.

We’re sorry to hear you no longer want to receive the latest news and exclusive offers. To unsubscribe, please use the link at the bottom of any promotional e-mail from Prym Health. We appreciate all feedback so please do contact us and let us know why you’re unsubscribing.

Should you wish to review our privacy policy, please click here.

We’re glad you like Prym Health and want to become part of our team. Feel free to send us an email on admin@prymhealth.com with your enquiry.

Unfortunately, we only offer online support. However, you can contact us via email on info@prymhealth.com, or through our contact us page.

On no, we’re sorry to see you go. Remember your Prym Health account is free and allows you to shop with us without having to enter your details every time. 

If you’d still like to close your account, please contact us and we will be happy to close this for you. Please email us on info@prymhealth.com with the following: 

Your full name

Your registered email address

If you change your mind, you will have to set up your account again. 

But if you just want a break from Prym Health, how about unsubscribing from our newsletter? It’s simple, just click unsubscribe at the bottom of any promotional email from us.

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